Limited Time Offer: Register and pay by 03/12/10 and be automatically entered to win a FREE 3-day Disney Institute class at the Walt Disney Resort in Orlando or Anaheim! Contact our Guest Services Manager at 877.544.2384 ext. 1 for details.

Now taking registrations for the April 6, 2010 Disney's Approach to Quality Service for Healthcare Professionals event in Omaha, NE hosted by Creighton University College of Business and Creighton University Health Sciences.

 

Every hospital, clinic, group medical practice, dental practice, or freestanding medical care provider has the opportunity to distinguish itself by delivering exceptional quality services. The Disney organization has a long-standing reputation of incredible service and friendly employees, but it's not a formula completely derived from magic. It is sound ideology consistently applied in business.

In "Disney's Approach to Quality Service for Healthcare Professionals" program, participants will learn how Disney exceeds customer expectations through its service infrastructure, ongoing research, and established service standards. This program is designed to help Healthcare Professionals improve their organization's quality service by giving them an 'insider's look' at quality service philosophies that have helped Disney consistently rank as one of the world's most admired companies and brands.

The "Disney's Approach to Quality Service for Healthcare Professionals" program will show you the importance of attention to detail in everything Disney does - from training its Cast Members (employees) to treating every Guest (patient) as a VIP. You will hear the stories and see how Disney best practices can be easily adapted to your healthcare delivery organization. Strengthening loyalty and retaining valuable customers.

You will take away proven and easily adaptable business strategies.

  • Discover simple things that you can do to exceed the expectations of your patients, families, and visitors, making their experience world-class and creating loyalty to your organization.

  • Learn how to pay attention to the details that are critical in making a patient's experience with you special, beyond just the medical care they receive.

  • Find out how to be more self-aware so that you can be the best staff member, clinician, or leader in your healthcare delivery environment.

  • Hear case studies from healthcare organizations that have adapted Disney best principles and practices.

  • See real results that come from a service-centric healthcare delivery environment that knows how to hold its leaders accountable, value behavior as much as productivity, and treat employees with the respect and care they deserve.

  • Anticipate the needs, wants, and emotions of your patients and their families in order to exceed their service expectations and in turn, make it easier for you to deliver quality care.

  • Bring consistency to your healthcare experience by establishing quality standards.

  • Design a delivery system that focuses on employees, environment, and processes.