Why Attend A Disney Professional Development Program?
The "Disney Keys to Quality Service for Healthcare Professionals" program is the result of more than a half century's experience in exceeding customer expectations in the face of competition, growth and the public's ever-changing tastes and attitudes. While the Disney organization is not perfect, it has never lost sight of Walt Disney's goal to "give the public everything you can give them." As a result, Disney has been successfully able to keep pace with progress while remaining firmly grounded in the traditions and values of The Walt Disney Company.
This Disney Institute program lets you peek behind the scenes at Disney Destinations to unlock the secrets to business success. Facilitated by a vast network of Disney insiders, this unparalleled professional development experience imparts proven quality service techniques currently used at Disney Destinations around the world. These principles will provide you with hands-on, effective solutions that can easily be incorporated into your own healthcare organization.
Our ongoing partnership with the Disney Institute has been an invaluable component of the success of the Academy at the University of Chicago Hospitals.
Judy Schueler, ED, Academy at the University of Chicago Hospitals
Program Highlights:
- Experience the "Business behind the Magic" from one of the world's most recognized brands in your own business community.
- Learn proven Disney success strategies from veterans of the Walt Disney World® organization in Leadership, Management, Customer Service, and Customer Loyalty for your own organization
- Begin or build on your organization's approach to excellence at an affordable price. Disney's professional development programs have a proven track record for providing great results.
We are pleased beyond belief with what we learned from the Disney Institute
Now that we have a Culture by Design, we find that all of our efforts - fundraising, retention of team members, patient satisfaction and work with our physician partners - are more successful because we are more consistent and focused.
We could not, in our wildest imagination, have predicted how powerful a change agent the Disney Institute training would be for our organization.
Scott Gordon, COO, Arkansas Children's Hospital
Who Should Attend?
This program is ideal for any size healthcare business - from the nation's largest regional hospitals to local mid-sized clinics to small individual practices. Whether you're the newest member of an organization or a seasoned executive, part of the administration team, medical staff, customer care, or management staff, you'll uncover tangible principles to immediately apply to your own organization.
Some specific examples include:
- Hospital Administrators
- Doctors
- Nurses
- Practice Managers
- Staff Development Coordinators
- Assisted Living Administrators
- Nursing Home Administrators
- Urgent/Immediate Care Administrators
- Patient Care Providers
- Administrative Staff
- Human Resource Staff
- Lab and Technical Staff
- Receptionists
About Disney Institute
Disney Institute has trained tens of thousands of leaders from more than 35 countries and 40 industries through its professional development programs held at Walt Disney World® Resort in Lake Buena Vista, Florida. These compelling programs for groups reveal best practices and philosophies that have made Walt Disney
World® Resort a popular and effective benchmark for best business practices.
Highlighting the vision and ideals of Walt Disney, Disney Institute is a recognized leader in experiential training, leadership development, benchmarking, and cultural change for business professionals across the globe.
To learn more about Disney Institute, please visit their website at www.disneyinstitute.com.
